Dear HelloFresh,
Uncategorized @au
June 1, 2015
Welcome to the first week of Winter, chefs! With that icy chill well and truly setting in, we are more than happy to spend our nights at home, by the (...)
Read more
2 comments
Leave a Reply
Uncategorized @au
May 26, 2015
Being healthy isn’t only about your main meals, it’s also about the little things you enjoy in-between! Just like this spinach & date smoothie.
Read moreLeave a Reply
Uncategorized @au
May 25, 2015
With deliciousness on high, this week’s menu is sure to warm your belly and your culinary soul! Get your chef on with these healthy recipes, and let us know what you think below. CLASSIC MENU VEGGIE MENU
Read moreLeave a Reply
Uncategorized @au
May 21, 2015
This seafood sensation topped the charts last week! Have a look at the easy but delicious recipe here:
Capers have been used in Italian seaside cooking for centuries! Capers were (...)
Read more
2 comments
Edwina says: I entered a one of delivery from a voucher as a gift, which I wasn’t happy with and now you have continued charging my account – I am extremely disgusted how this has been handled. The original delivery was on TUESDAY after the advertised time (problem one) The box contained not enough food for two people for 3 meals (Problem two) and no where in the voucher did it mention you would continue deducting money without my consent! (BIG STRIKE)! I will be taking this further, as as soon as I noticed you taken further money from my account without my permission I called and was told you were sending another box to the listed address (not my address- gift)! and ripping me off a further – also on a day that you couldn’t delivery before on…..which is amazing you can send it out quicker than Tuesday now…..only because you want to charge me! What a shocking mis-service from your company – I will be taking to social media to express how you handled this!
Hi there Edwina, thanks for getting in touch! All of our gift vouchers are only valid on our subscription boxes and this is always stated on the cards. Furthermore, once you pop onto our website you are able to chose between our classic and vegetarian subscription boxes or our trial boxes (which are one-off deliveries and are not valid with any vouchers). We are under the impression that you have spoken to a member from our customer care team today who explained that the different delivery day is due to the box being sent to a different delivery area. If you would like to cancel or pause your next delivery, feel free to do this in your online account by our deadline of Wednesday midnight the week prior to your next delivery. Unfortunately our social media team are unable to assist you further with any specific delivery concerns. So, if you would like to discuss this further please do let us know via phone or email (hello@hellofresh.com.au). Hope this helps 🙂
Leave a Reply
Uncategorized @au
May 18, 2015
Which lovely recipes will we be whipping up this week? Feast your eyes over the delicious choices below: CLASSIC MENU VEGGIE MENU
Read more
2 comments
IJ says: Here I am trying to contact you…sent mail and no one bothered to answer me for 5 days now.
Hi there, that is so strange to hear and we are so sorry about the delay here! Unfortunately we were not able to track you down in our system. Please send through a followup email to hello@hellofresh.com.au and our team will get back to you as soon as possible 🙂
Leave a Reply
Uncategorized @au
May 14, 2015
This Chicken Salad received smiles all-round last week! Make it yourself with our recipe below to taste why.
Pearl barley is one of the earth’s oldest grains and is (...)
Read moreLeave a Reply
Uncategorized @au
May 11, 2015
Are you hungry for this week’s dinner delights? We sure are! See what’s on the menu below: CLASSIC MENU VEGGIE MENU
Read moreLeave a Reply
Uncategorized @au
May 8, 2015
Everyone loved this seafood sensation last week! Whip it up yourself with our recipe to give it a taste, see it below!
We know you’re going to love this (...)
Read moreLeave a Reply
Uncategorized @au
May 6, 2015
Are you a fan of Pearl Barley too? Check out why we are below:
Read more
3 comments
Joan Jubb says: I do not eat pork, and dislike carrots. How can I be sure I do not have ingredients I do not eat?
Hi there Joan, thanks for getting in touch! Unfortunately we cannot customise boxes at this stage. In saying that, we always post our upcoming menus in advance on our website, so you are able to pause any deliveries you do not fancy (just be sure to get your changes in by our deadline of Wednesday midnight the week prior to your next box). Hope this helps! 🙂
Joan Jubb says: What is the delivery date?
Thanks, Joan Jubb
Leave a Reply
Uncategorized @au
May 4, 2015
There is nothing better than waking up in the morning and knowing that you have an entire week of delicious meals to look forward to! Suss out what you’ll be feasting on below: CLASSIC MENU VEGGIE MENU
Read more
Was looking forward to the first of the winter meals, unfortunately it didn’t show up..
Oh no! We are so sorry about that, Jo! Please send through an email to hello@hellofresh.com.au if you have not done so already so that we can rectify this for you 🙂