Lauren Tebbutt says:

Hi Hello Fresh, Our order has not arrived today. This was to be our second delivery. On our first delivery last week I recieved a text message the morning of the delivery advising of an approximate delivery time. I did not receive any text message today. I waited until 6:30pm tonight and called up to find that apparently our order was saying ‘on hold’ at your end.
I received a text on Thursday last week asking me to contact you as the courier was having trouble locating the address for todays delivery on the GPS. I did that straight away as soon as the text message came through. Your staff member added notes and assured me this was completed. Its now 8:30pm, we’ve had to order takeaway pizza get our children fed and we have no idea what is happening with our delivery. Not overly happy given this is only our second delivery.

Gidg Zealand says:

Hello Fresh
You site has great photos , is bright and attractive but useless when if come to replies on the support site. I just wanted to buy a gift card. The gift card site popped up and disappreared intantly. Tryed going to your HELPcentre I kept getting responsed that in no responded to what I was asking. Very frustated. Might just go and make up a box myself.

Susan Johnson says:

First delivery today. Creating first meal of honey soy glazed chicken and sesame fries.
No snow peas in the pack, there was a Lebanese cucumber which my partner hates. So not a good start.

Donna says:

I’ve been receiving HelloFresh for quite a few years now and have been happy with the meals.
I have to ask WHY have you chosen to put the sour cream, mayonnaise, yogurt etc into plastic non resealable bags. They are difficult and messy to get all the contents out and reseal if you don’t use all of the ingredient at once. The cream and yogurt tastes a bit like plastic.
I liked the small tubs better and at times have recycled them, they stack better in the fridge too.
In my opinion I don’t think this was a wise move. Does anyone else agree with me?

Rogis says:

I would like to eat plant based meals most of the time. I now have a wonderful collection of recipes from the year i have been using your services. However there are now only two plant based options this week so i have to buy at least one meal that contains meat or fish.
If i was a vegetarian i would have to stop using your services.

There are many menus that could be either vegetarian or meat based. Just substitute beans, tofu, mushrooms or eggplant and allow customers to choose the vegetarian option.

Glenis Hutton says:

There has been a big hiccup in our delivery which was to happen between 10am and 1pm today sat 18th Jan 2020
had one message to say it would be arriving at 11.30 am ……..it is now 2.54 pm and there is no sign of it …….can you please enlighten me to what is happening

Vi says:

Today I cancelled my subscription……….. why ???
because although we are very impressed with you product, it is far too difficult to request what food we would like to be delivered and when.

I cancelled previously because I do not accept you taking funds from my bank without my permission !!!

Then I received an email from you offering a 40% discount……….. I opened it to view and the next day there was money taken from my account.
Yes, it was delivered on the Saturday and yes it was very nice food, but……………………
You cannot take money from my account !!!
I had no idea I had ordered anything just by opening an email

So I opened up you website to cancel for the following week and had a little play around your menu offers and yes, I am impressed, but
I did actually hit the cancel button.
The following day there was two lots of money taken from my account as I had obviously hit on one of the menus that was more expensive and not on the 40% discount offer.

I rang through only to be advised I could not cancel as the order had gone through – but she would stop any further automatic orders from being sent onto me.

Saturday comes and yes, I received the 2nd delivery !!!

Today, Monday – I rang to confirm I had actually cancelled ALL or any future orders. NOPE
They had been stopped until April !!!!!!!!!!!!!!!!!
Goodness how hard is it to stop you from taking funds from my bank ???

I have hopefully now totally unsubscribed from Hello Fresh.

Please be advised that this method of service is stopping people from enjoying your food and eventually word of mouth is going around from disgruntled customers.

Hopefully you can make it clearer by using a ‘checkout’ method and your customers would be able to order what they actually want and pay the dollar value required.

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Susan says:

Made these today for Anzac Day. They tasted good but took about 30 minutes to cook at that temp rather than the 10 – 15 suggested in the recipe.

Thanks for the recipe.

Rosemarie says:

Anzac biscuit def a goer

Doolan says:

Best ever…And I have tried 20 different recipes….so so perfect..

Pamela Quemby says:

This recipe will make me a decent cook of scrambled eggs, thankyou.